Vodacom Fiber, or lets say no fiber and no service.

Vodacom Fiber, What a useless company. I so hoped everyone around me was wrong when I said I will get a fiber line from Vodacom but I fear they were not. You should think that they value customers, and that this type of service is up to scratch seeing that most of our country is currently working from home. My fiber line has been down since Thursday 11 March. I contacted the fiber department to load a message at 12.23 to load a assistance ticket. The same day I had to find out that this call was closed without any action. I then had to load a second call. I have contacted the fiber department 17 times as I don’t get any feedback from them. Every time I call the advisor that answers has a different story then the previous one that I spoke to as where my query is. I was promised 3 times that a team manager will assist me urgently. They are working from home and has no contact with them. On Friday I was told they are in a meeting and I have to wait as my query was not so important that one of them can assist me before the meeting is not over. This morning I called again just to follow up because that is what a good customer does. I was greeted and placed on hold after 12min I put down to phone and called again. the last advisor told me that there is nothing she can do as my ticket was not assigned to anyone, to my surprise as the previous 14 advisors told me that someone is working on this, and that she is working from home and cannot contact anyone to assist me, she will just send a mail and we will then hope someone assist me. “But don’t worry I got my invoice and I must pay for this service, Pay for what I ask you, service that is none existing or a line that is not working. “ So lets see maybe I’m lucky that they value me a little to just look at my case today, I have no hope that it will be sorted out soon.