DC
Drikus C
1 reviews | Active since Aug 2025
29 Sept 2025, 16:05
Vodacom Fiber not working since 24 September 2025!
My fiber has been offline since Wednesday, 24 September 2025. Every time I call the *** helpline, I get told that my query is being escalated. But to date, the problem has not been solved. I really need my internet to work, and it is not acceptable for this company to take this long to resolve the issue. Or to be able to provide me with a reasonable turnaround time. I am really unhappy and am strongly considering cancelling my contract with them.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Sept 2025, 08:09Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2025, 08:09
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
DC
Drikus C's updateReviewer Update
30 Sept 2025, 16:37I received a call this morning at 08h48 from a consultant saying that the matter will be escalated, again, and that it will be marked as urgent, and that I will receive feedback from the technical team shortly.
When I arrived home at 15h00 the fiber was still not working, and I haven't received any update from Vodacom. I phoned the help desk again, and was told that they will escalate the matter. I informed the call centre that if I don't have an update by 16h00 today (30 September 2025), I will cancel my contract.
16h05 I called the cancellation department. Vodacom's calling set up is not working properly, because it still put me through to technical support. When I asked to transfer my call to cancellations, the consultant simply dropped the call. I did record this on my side, and should the company request to, I'll happily provide this recording to them.
I phoned again, and was transferred to the cancellation department. I gave telephonic notice to cancel my subscription. The consultant confirmed (again, this is recorded on my side, and happy to share this) that they cannot provide written confirmation of the cancellation (WHAT?!?!), and that I will be charged my full instalment on my next billing date in October.
She advised that I should call the Billing department to raise my unhappiness of paying a full payment for service that I didn't receive! I asked for an e-mail address, but she said there is no e-mail address.
I am absolutely disgusted by this poor service delivery from Vodacom. I would love for the company to listen to these recordings (calls were made at 16h05 and 16h11, respectively). I also expect WRITTEN confirmation that I will NOT have to make a further payment in the October debit order cycle.
When I arrived home at 15h00 the fiber was still not working, and I haven't received any update from Vodacom. I phoned the help desk again, and was told that they will escalate the matter. I informed the call centre that if I don't have an update by 16h00 today (30 September 2025), I will cancel my contract.
16h05 I called the cancellation department. Vodacom's calling set up is not working properly, because it still put me through to technical support. When I asked to transfer my call to cancellations, the consultant simply dropped the call. I did record this on my side, and should the company request to, I'll happily provide this recording to them.
I phoned again, and was transferred to the cancellation department. I gave telephonic notice to cancel my subscription. The consultant confirmed (again, this is recorded on my side, and happy to share this) that they cannot provide written confirmation of the cancellation (WHAT?!?!), and that I will be charged my full instalment on my next billing date in October.
She advised that I should call the Billing department to raise my unhappiness of paying a full payment for service that I didn't receive! I asked for an e-mail address, but she said there is no e-mail address.
I am absolutely disgusted by this poor service delivery from Vodacom. I would love for the company to listen to these recordings (calls were made at 16h05 and 16h11, respectively). I also expect WRITTEN confirmation that I will NOT have to make a further payment in the October debit order cycle.
DC
Drikus C's update30 Sept 2025, 16:37
Reviewer Update
I received a call this morning at 08h48 from a consultant saying that the matter will be escalated, again, and that it will be marked as urgent, and that I will receive feedback from the technical team shortly.
When I arrived home at 15h00 the fiber was still not working, and I haven't received any update from Vodacom. I phoned the help desk again, and was told that they will escalate the matter. I informed the call centre that if I don't have an update by 16h00 today (30 September 2025), I will cancel my contract.
16h05 I called the cancellation department. Vodacom's calling set up is not working properly, because it still put me through to technical support. When I asked to transfer my call to cancellations, the consultant simply dropped the call. I did record this on my side, and should the company request to, I'll happily provide this recording to them.
I phoned again, and was transferred to the cancellation department. I gave telephonic notice to cancel my subscription. The consultant confirmed (again, this is recorded on my side, and happy to share this) that they cannot provide written confirmation of the cancellation (WHAT?!?!), and that I will be charged my full instalment on my next billing date in October.
She advised that I should call the Billing department to raise my unhappiness of paying a full payment for service that I didn't receive! I asked for an e-mail address, but she said there is no e-mail address.
I am absolutely disgusted by this poor service delivery from Vodacom. I would love for the company to listen to these recordings (calls were made at 16h05 and 16h11, respectively). I also expect WRITTEN confirmation that I will NOT have to make a further payment in the October debit order cycle.
When I arrived home at 15h00 the fiber was still not working, and I haven't received any update from Vodacom. I phoned the help desk again, and was told that they will escalate the matter. I informed the call centre that if I don't have an update by 16h00 today (30 September 2025), I will cancel my contract.
16h05 I called the cancellation department. Vodacom's calling set up is not working properly, because it still put me through to technical support. When I asked to transfer my call to cancellations, the consultant simply dropped the call. I did record this on my side, and should the company request to, I'll happily provide this recording to them.
I phoned again, and was transferred to the cancellation department. I gave telephonic notice to cancel my subscription. The consultant confirmed (again, this is recorded on my side, and happy to share this) that they cannot provide written confirmation of the cancellation (WHAT?!?!), and that I will be charged my full instalment on my next billing date in October.
She advised that I should call the Billing department to raise my unhappiness of paying a full payment for service that I didn't receive! I asked for an e-mail address, but she said there is no e-mail address.
I am absolutely disgusted by this poor service delivery from Vodacom. I would love for the company to listen to these recordings (calls were made at 16h05 and 16h11, respectively). I also expect WRITTEN confirmation that I will NOT have to make a further payment in the October debit order cycle.
DC
Drikus C's updateReviewer Update
01 Oct 2025, 14:56I still haven't received ANY feedback on my internet, and it is STILL not working. Day 8 of no fiber. This is pathethic!
DC
Drikus C's update01 Oct 2025, 14:56
Reviewer Update
I still haven't received ANY feedback on my internet, and it is STILL not working. Day 8 of no fiber. This is pathethic!
DC
Drikus C's updateReviewer Update
07 Oct 2025, 13:58There are SO many aspects of your service delivery model that needs to be re-looked. I have never experienced such poor service from a company. I haven't had internet for 13 days, yet I am still expected to pay a full month's fee. Vodacom has not considered giving me a discount on my monthly subscription.
I cancelled my contract, and will be moving to a new internet service provider at the end of October. I sincerely hope that you do better going forward (even though I have my doubts).
I cancelled my contract, and will be moving to a new internet service provider at the end of October. I sincerely hope that you do better going forward (even though I have my doubts).
DC
Drikus C's update07 Oct 2025, 13:58
Reviewer Update
There are SO many aspects of your service delivery model that needs to be re-looked. I have never experienced such poor service from a company. I haven't had internet for 13 days, yet I am still expected to pay a full month's fee. Vodacom has not considered giving me a discount on my monthly subscription.
I cancelled my contract, and will be moving to a new internet service provider at the end of October. I sincerely hope that you do better going forward (even though I have my doubts).
I cancelled my contract, and will be moving to a new internet service provider at the end of October. I sincerely hope that you do better going forward (even though I have my doubts).