MN
Marcus N
1 reviews | Active since Jan 2019
05 Dec 2024, 14:18
Vodacom Fiber Not working
Vodacom fiber line was down since Sunday. I reported the problem and 5 days later the call Centre say that they will escalate the problem and someone will get back to me. Ticket number SR***. No one can give me an update. Apparently they have mangers I am yet to speak to one. Sad part is that even if you try to cancel you must wait 48hrs for some one to call you. Please stay away from them its the worst service and attitude. I can only cancel at the end of Jan 2025. So i cannot get a new service provider and vodacom would not fix the line but debit orders are working. Well done Vodacom
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Replies (2)
Vodacom's replyOfficial
06 Dec 2024, 08:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2024, 08:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Marcus N's updateReviewer Update
12 Dec 2024, 05:2212 days and no update. Stop wasting my time. Vodacom just frustrates me. I had to spend money to rewire and bypass my wifi controlled equipment. My pool is green because of this. Kids home and bored.full of empty promises. Sad part is you will not credit me for your downtime. What a *******.
MN
Marcus N's update12 Dec 2024, 05:22
Reviewer Update
12 days and no update. Stop wasting my time. Vodacom just frustrates me. I had to spend money to rewire and bypass my wifi controlled equipment. My pool is green because of this. Kids home and bored.full of empty promises. Sad part is you will not credit me for your downtime. What a *******.