Vodacom fiber not removing us from the list for installation we cancelled due to bad service / no delivery

Useless we app**** and no one got back to us. We want to cancel asap and was told months ago we must wait 30 days. It has been 2 months going on 3 months and we unable to apply for other fiber subscribers. Every time we phone it gets logged over and over and we are feeling very frustrated as we run small business from home and really need to be connected. Please remove us off your list immediately!!!