Vodacom Fiber non delivery, Unfair billing.

Please get someone from you billing department to contact us. It is seemingly impossible to get ahold of the Billing department. No phone option, and consultants cannot transfer you to the billing department, as "they aare in a different building". The issue at hand is not the cancellation alone, it is WHY we cancelled. It took Vodacom more than 30 days after fiber was installed to deliver the Connection. In this time we were forced to go with another service provider, as we cannot be without internet. The fiber installers left our house without us having a internet connection. And numerous calls to Vodacom to have it configured fell on deaf ears. So please understand the issue at hand. The case hops from person to person, of which not one can credit our account, understanding that this was because of Vodacom non-delivery. Vodacom still billed us for the full amount, and on the cancellation form you have to undertake to pay the full outstanding amount. NO! YOU DID NOT DELIVER! We are feeling totally helpless, hence our rant on Social media and also reporting this matter to the NCC and CGSO. Vodacom is bullying us into paying for something that was not delivered as they were supposed to. Vodacom made amess of their sale, and it should be their responsibility to clean it up!