Vodacom Fiber no Internet

Vodacom Fiber reference SR***. I am shocked the a Vodacom Fiber call centre agent, 1 April 2023, did not log my complaint about faulty fiber internet. Registering the same unresolved fault, 2 April 2023, produced the reference number above, but the fault remained unresolved.

I called the call centre to informed that my complaint had not been registered for repair, further that it would take between 24 and 48 hours for Vodacom to register or allocate my complaint for repair. I assume after acknowledging the fault the repair it would be rostered for repair at the convenience of a contractor.

Internet is an essential part of our daily business. I find it unacceptable that Vodacom Fiber has such a lax attitude towards clients, expecting a 48 hour waiting period to be acceptable before Vodacom Fiber will even look at the problem.

I suppose it is inevitable that the rot from SOE’s would infiltrate and soil the standards of service of a large corporate such as Vodacom.