Vodacom fiber - no help

Hi,

I have made contact with Vodacom since Thursday last week when I first reported that I do not have any internet. I also phoned on Friday with the exact issue. Every time I call the person on the phone tells me that there is an outage in my area. On Saturday I phoned my estate body corporate to ask if they were experiencing the same issue, they rep**** that No, all their internet was working so I asked the same question on the WhatsApp group and everybody rep**** that their Vodacom Fiber was working. I then phoned Vodacom again and AGAIN the person told me the same BS - you have an outage in your area - I then asked that person how this could be possible as everyone in my complex using Vodacom Fiber has internet but not me...

This is my ref# I received yesterday SR***

This is unacceptable as your default explanation seems to be a fault in the area. In terms of our legal agreement with each other, I find this a breach of contract as I pay for a full month of internet and not 26 days a month.

Please will you send me my monthly invoice this month with the loss of 5 days deducted from my monthly premium ( assuming it does not take you longer as today is the 5th day).

I also need to get this resolved ASAP. I need feedback as to when you will be at my premises so that I can arrange with my employer to take the time off from work.