Vodacom Fiber Nightmare

Item: Vodacom
Rating: 1
Author: Kayla F

Vodacom Fiber Nightmare.

had my fiber Installed with Vodacom over a week Ago Logged a request for the configuration settings to be sent to the router 3 days ago - SR *** - I have been calling the contact centre ad nauseum with no success - each agent tells me the exact same thing. The matter has been "Escalated" Countless times however I have received no assistance at all. After almost a week still no connection - should this remain unresolved I will Cancel ALL my existing contracts with Vodacom and move to a more efficient service provider!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

19 Feb 2020, 16:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Feb 2020, 16:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

19 Feb 2020, 16:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Feb 2020, 16:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Kayla F's updateReviewer Update

19 Feb 2020, 16:18

An actual response and not a generic reply would be appreciated. I will proceed to cancel the contract agreements I hold with Vodacom should this issue remain unresolved.

Kayla F's update19 Feb 2020, 16:18

Reviewer Update

An actual response and not a generic reply would be appreciated. I will proceed to cancel the contract agreements I hold with Vodacom should this issue remain unresolved.