vodacom fiber NIGHTMARE!!

We ordered fiber from vodacom on 2 February 2026. The router was delivered to us within a couple of days and we were contacted by openserve on 4 February and they requested that we supp**** them with the proof of address where we wanted the installation done. They send an email on the same day and we rep**** with the lease agreement and relative paperwork they requested. After this, the long wait started and there were no further communication from either one of them. During this time we've called vodacom on four different occasions and send emails only to be told that we had to wait patiently for 7 to 14 working days. Today 23 February 2026 I called them again since the time they had to install it had passed, only to learn that our order for the installation was only submitted TODAY and that there was an additional problem since there wasnt actually any service by openserve in the area that we requested. I dont want to give the exact address here but will say that it's between 1180 to 1220 Ben Swart St, Moregloed, Pretoria. Now first of all I cant believe that there is no service in Ben Swart st Pretoria, secondly, and apparently, openserve cannot detect this address on their maps, which must be a lie since this is a old street in Pretoria and houses has been there for decades. Dont know what kind of useless map system their using! I was on the line with vodacom for 1 hour and 3 minutes this morning only to be told that it is not their fault that there is no service in that area and that we will have to wait and additional 6 to 8 weeks for them to install service there! But if you go on to vodacom's fiber website and enter the exact address there it shows that there is service! Obviously after freaking out we were eventually promised that the the lady who did the original sale order would contact us and that they would arrange a sim card that we can use in the mean time but would cost us R150 more per month and would only be 10 mbps! This call NEVER came and I had to call again just now, freak out again, explain the whole situation AGAIN, and now finally we got an email stating the service request for the sim card has been activated. Also on this email it states "priority level 4-LOW" The agent who helped us was quite rude and unfortunately I freaked out again after learning the the delivery of the sim card could again take anywhere from 3 to 7 WORKING DAYS! Also when this nonsense with the fiber has been sorted out, it is our responsibility to call them to cancel the interim sim card! As things are currently looking it would most probably end up where the fiber would be installed just after the end of the month, meaning that we would have to pay double, for the interim sim card and the fiber for that specific month! I'm VERY VERY VERY unhappy with the POOR service from vodacom and would not recommend them to anyone since customer service is non existent and they make you feel that it is your fault that you ordered something from them that they cant deliver! UNACCEPTABLE!!!!!