Vodacom Fiber Nightmare

Im writing this review with a sad face on right now, I have been a loyal costumer of Vodacom for the past 10 7 years and I have not received such bad customer service or incompetence ever from them.

I ordered my Vodacom fiber a week ago, Monday they get here with the router only to find out there is no power on the box outside, Wednesday one of their technicians come to fix the fiber lines outside and ask the head-office team to activate my router and that should take 24 hours. After 24 hours I escalate the issue with them only for the 1st line support guys to tell me that the person that's supposed to activate my router cannot(In my head.... why cant they activate the router once they get them or on the installation date)....

I'm still waiting for my fiber line to be activated, if this is not done by the end of today I am moving to a different ISP, they are not doing me a favour.