LK
Lance K

1 reviews | Active since Dec 2019

05 Apr 2021, 20:39

Vodacom fiber nightmare

I ordered Vodacom fiber at the begging of February. The sales rep for our area in Durban’s name is Kreesan. Right from the start the service I received was terrible, I still have not received even a second of internet. I cancelled the application after a week of fighting with the totally useless rep, Kreesan, and went with Mweb. Vodacom’s call center is just as useless. They don’t give references for the calls and none followed through with anything they said they would do. I finally managed to get a cancellation reference and yet I’m still getting invoices from them and the debit order keeps coming off my account. I have reversed the debit orders and have actually given up trying to get this resolved as Vodacom is seriously that useless when it comes to their after sales service. What to do now???????

0
Replies (3)
Vodacom
Vodacom's reply06 Apr 2021, 07:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LK
Lance K's update12 Apr 2021, 13:25
Reviewer Update
And like I suspected, no one has got back to me from Vodacom.
This generic, copy and paste reply is about as useful as **** on a bull.
I've just called the billing department again and my cancellation request is still sitting with someone over a month later and still hasn't been actioned.
FFS
LK
Lance K's update13 Apr 2021, 16:32
Reviewer Update
Why does this reply sounds super generic?
I’ll be amazed if you guys actually follow through with this.
Let’s see