SP
Saxon P

1 reviews | Active since Jul 2020

30 Jul 2020, 12:57

Vodacom Fiber nightmare

utterly disgusted and disturbed at the level of Incompetence, the service received is equivalent to that of a state run enterprise. I logged a call on Monday 27/07/2020 to report a fiber connectivity issue 4 days later and I am still waiting, but I am expected to pay the full months usage at the end of the month, the SLA between vodacom and there external contractors such as Vumatel and SADV also need to be reviewed. Some of us work from home and are completely dependent on the service we pay for, I would not recommend anyone to sign up with vodacom

0
Replies (3)
Vodacom
Vodacom's reply30 Jul 2020, 14:06
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SP
Saxon P's update30 Jul 2020, 15:31
Reviewer Update
A consultant will make contact with me when ? in due course, I work from home my salary pays for this bill, I am being unproductive because of you vodacom, how do you compensate for that or even make up for that, I am unable to perform my duties please give me a turn around time on due course
SP
Saxon P's update31 Jul 2020, 08:44
Reviewer Update
WOW! DAY 5 and still no support from you, you are pathetic