HJvR
Herbert Janse van Rensburg
1 reviews | Active since Oct 2018
23 Oct 2018, 09:07
Vodacom Fiber Nightmare
On 03/09/2018 I app**** for Vodacom FTTH. Today is the 23rd of October and still no service. To say it has been a thoroughly disappointing experience is an understatement. There seems to be no desire from Vodacom to solve this matter. The list of excuses from Vodacom and calls I made are too long to mention. To hear the words "escalate" and "prioritise" gives me headaches. I'm at wits' end with Vodacom!
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Vodacom's replyOfficial
23 Oct 2018, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2018, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team