MK
Michael K
1 reviews | Active since Oct 2018
08 May 2024, 12:25
Vodacom Fiber line
On 4 April 2024 i cancelled my Vodacom Fiber line. I received a call from ***indicating that my cancellation request was received and the service will be cancelled on end of April 2024. Yesterday i received an invoice from Vodacom for services May 2024 while it was cancelled. Customer service of Vodacom is so poor it doesn't even deserve a 1. They cant help you and now you must wait for back office or write a review before you will et the necessary help. I have never saw such bad service where the one person say one thing and the other say something else.
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Replies (1)Vodacom's replyOfficial
08 May 2024, 14:19 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2024, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
