MK
Michael K

1 reviews | Active since Oct 2018

08 May 2024, 12:25

Vodacom Fiber line

On 4 April 2024 i cancelled my Vodacom Fiber line. I received a call from ***indicating that my cancellation request was received and the service will be cancelled on end of April 2024. Yesterday i received an invoice from Vodacom for services May 2024 while it was cancelled. Customer service of Vodacom is so poor it doesn't even deserve a 1. They cant help you and now you must wait for back office or write a review before you will et the necessary help. I have never saw such bad service where the one person say one thing and the other say something else.

0
Replies (1)
Vodacom
Vodacom's reply08 May 2024, 14:19
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team