MG
Marius G

1 reviews | Active since Dec 2019

13 Jul 2021, 14:52

Vodacom Fiber - Lies told and People ******* in singing up for this service.

I wonder how many people have been "****med" by Vodacom for the Fiber product. Our area (Mookgophong) (the old Naboomspruit) Limpopo have been identified by Vuma for rollout, and all of a sudden "reps" from Vodacom have been appearing all over the place - going door to door to sell people Vodacom Fiber and telling people just how "wonderful" Vodacom fiber is. Here is the sweet part - They told residents that the network is "Vodacom Fiber's own network" that is being rolled out, when in fact it was Vuma that was rolling out the network. Secondly, they only "did a survey interest" to get people interested in signing up for the service, and told people that the network will be active in 2 months time. All of a sudden routers have been delivered, when most people did not sign up for the service - and apparently they "signed" a 2 year contact and was ******* into it - they were all told about free installation, free routers and free connection, but no mention of 2 year contracts - and was never told about the ridiculous "FUP" line throttled to 2 mbps from 10, 20. 50 and 100mbps.

When Vuma finally went live about 4 months later, installations starting to spring up all over the place, when people did not even order the fiber service. One of my friends was ******* into this, he did not sign any contracts and are now stuck with a service that are more down than up - second time this month. Where in your life have you seen that a fiber service can have such a ridiculous FUP that throttles a 100mbps line to 2 mbps? 10mbs have a policy of 500 GB, 20mbps has 750GB, 50mbps has 1500GB and 100mbps has 2500GB? This is insane as it is not difficult to rank up usage just by streaming. Some people on a 100mbps line uses over 15TB per month. Other providers like Afrihost offers true uncapped fiber without any FUP.

People are furious since they were **** to and ******* into singing with Vodacom Fiber.

Beware of singing with Vodacom Fiber - you will only get lies and a almost none existing service.

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2021, 06:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team