aL
adrian L

1 reviews | Active since Aug 2017

01 Sept 2025, 11:28

vodacom fiber joke

After 5 days of constant battle we still don't have Internet - numerous daily calls and promises of a technician have not materialised. It's quite an eye opener how a company like Vodacom is so impotent compared to a smaller player like Afrihost whose help is nothing but highly commendable. So here we are helpless with the odd return call asking if our issue is resolved. Sad but true

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2025, 12:06
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

aL
adrian L's update02 Sept 2025, 08:31
Reviewer Update

DAY 6 AND COUNTING .......,....

Will probably get some generic reply to this .
Tomorrow will be day 7 - will carry on posting on this thread.
aL
adrian L's update02 Sept 2025, 13:42
Reviewer Update
Day 6 .

1:40 pm .
After getting hold of a supervisor this morning we were told a tech person would call us to arrange a time to come over .
No phone call as of yet .