Vodacom fiber issues are endless

Don't sign up for Vodacom fiber. We had nothing but problems since we signed up one year ago. No internet for the last 17 days. I am reporting the fault, takes you 20 minutes to get via the call center to an operator. The promise to escalate the problem, only to hear that the case has been closed. I opened another case, no response. No sms. Pathetic after sales service. I am extremely disappointed!! No one wants to take ownership of the problem. Only option now is to cancel the contract