Vodacom Fiber Issues

I don't even know who to route this to. I have a Vodacom Router which is serviced through Metro Fiber. It's been a month of no internet connectivity with little to no urgency on resolution.

I have already paid for the month of April and have kids doing online schooling - buying data is costing me a fortune.

I have continuously called the Vodacom Fiber number ***

Last week a gentleman phoned me from the escalations department, ensuring me that this is being resolved. Saturday, 5 April I had Metro Fibre technicians at my home and they replaced a cable. I could still not pick up my router and was advised, I should get in touch with Vodacom.

The last time I spoke to an agent regarding this issue - he mentioned that it is a strong possibility that they would need to replace the actual router.

I've phoned Vodacom twice this morning to which both calls got cut and your agents uninterested in contacting me back or offering any sort of assistance.

WHAT MUST HAPPEN NOW????