Vodacom fiber is useless

I cancelled my vodacom fiber on the 18th of December 2020. I received confirmation that my fiber will be cancelled on 31 January 2021. I called on the 1st of February 2021 asking why my fiber has not been turned of. I was told the guy was not at work and that is why my fiber is not off. I called them today. Now they say I have to log a new service request to cancel my fiber. So now the call centre sends an email to vodacom technical to cancel my fiber.

I will never recommend vodacom fibre to anyone, on the grounds that the call centre does not know what is going on.

Please contact me regarding this situation.