Vodacom Fiber is Useless

Vodacom fibre is absolutely useless. No customer service. All the call centre can do is log a call and then you have to wait for someone to attend. I have logged numerous service requests, IF you get someone to phone you, on average its only about 2 weeks later. I pay for a 40mb line but over the last two weeks i'm only getting between 9 - 13mb speeds. When I do tests their network nodes have anything between 7 - 23% data loss and if you provide the evidence of terrible service to vodacom then you get an email response - "Oh we don't guarantee quality or throughput". ZERO customer service.