mL
michael L
1 reviews | Active since Jun 2012
16 Nov 2022, 15:33
Vodacom fiber is the worst.
Think twise before you use a service of Vodacom... I stay in Hartbee****rt... Its been 2 months now that the fiber is offline... every day someone els is off like load shedding... Its so bad the the people created a group fiber problems... there is more than 500 people on this group complaining every day... theres been a lot of reports and vodacom just doesnt care... it took me a month to get mine online now it disconects every 10 min for 5 seconds dropping everything i am busy with...
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Replies (2)
Vodacom's replyOfficial
17 Nov 2022, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Nov 2022, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mL
michael L's updateReviewer Update
21 Dec 2022, 11:48My internet line is still offline. the light on the fiber box is red and its been like this for more than 6 days. I am on a telegram group where there is more than 500 households in the area with non stop complaints of people being disconnected for more that 6 days. Ive been with 3 different isp's including yourself and the problem doesn't stop because they're using your fiber. I don't want to here the story's of anyone anymore i am paying for internet and that is all i want. I am going to get the people in the area to all cancel their service maybe when you loose 500 clients in the area you will deliver a service that you are being payed for. and they would not mind canceling as they are offline all the time. you keep on sitting next to the road selling your fiber knowing that your infrastructure are falling apart.
mL
michael L's update21 Dec 2022, 11:48
Reviewer Update
My internet line is still offline. the light on the fiber box is red and its been like this for more than 6 days. I am on a telegram group where there is more than 500 households in the area with non stop complaints of people being disconnected for more that 6 days. Ive been with 3 different isp's including yourself and the problem doesn't stop because they're using your fiber. I don't want to here the story's of anyone anymore i am paying for internet and that is all i want. I am going to get the people in the area to all cancel their service maybe when you loose 500 clients in the area you will deliver a service that you are being payed for. and they would not mind canceling as they are offline all the time. you keep on sitting next to the road selling your fiber knowing that your infrastructure are falling apart.