Vodacom Fiber is the worst

Item: Vodacom
Rating: 1
Author: Mpho M

Vodacom keep charging me incorrectly and they tell you it takes 10 to 14 days to resolve an issue. My Ticket SR*** has been opened since the 6th of July and still the ticket is just sitting with the person it was assigned to. I have called them so many times, they just say we will escalate and get back to you, till date!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Jul 2023, 10:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Jul 2023, 10:01

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Mpho M's updateReviewer Update

26 Jul 2023, 11:49

Good Day, I will wait, like i have been waiting

Mpho M's update26 Jul 2023, 11:49

Reviewer Update

Good Day, I will wait, like i have been waiting