Vodacom Fiber is the WORST

Good Afternoon,

I am currently very unhappy with the service I have received from Vodacom Fiber.

Our WiFi has now been down for at least 2 weeks - if not more. After phoning numerous times, often with promises of phone backs which we never receive, we last week Monday ( 08/07/2019 ) finally established the cause of why our WiFi is off.

I will briefly explain the situation for clarity and for if Vodacom did not take record of this -

I have been with Vodacom for about 2 years. I first request Vodacom Fibre last year in the beginning, I requested for a 10 - 15 Mbps Line. At that stage I was living at The Cambridge ( 31 Herbert Rd, Bryanston ). In November of last year, I moved to The Kanyin ( 109 Leeuwkop Rd, Sunninghill ). At this stage I requested a relocation and Mitigation from Vodacom. The Relocation only happen in April ( I had to pay my account, without receiving any WiFi, from November up until February ).

When the fiber was finally delivered to The Kanyin, we still had the 10-15 Mbps line and not the 50 Mbps line as requested. I phoned Vodacom multiple times and each time I was told the SR is still open. In April 2019, I started getting charged for the 50 Mbps line while still only having the 10 - 15 Mbps line.

I again phoned Vodacom multiple times trying to fix this problem. 2 Weeks ago our WiFi went completely down, with no help from the technician and no feedback was received. As a loyal and paying customer, I find this completely unacceptable and rude.

It was establish last week Monday (08/07/2019) that the WiFi in our flat is off because the 10 -15Mbps line was cancelled but we were never switched over to the 50Mbps line ( Which I paid for 1 July 2019).

On Thursday ( 12/07/2019) I was told that that our case would be specifically assigned to Eugene a Technician and that I would receive an email when Eugene is contacted as well as Eugene would contact me as soon as he got the complaint - Needles to say I have never again be contacted by Vodacom and again I have to beg for assistance.

I feel like my hands are tied and there is nothing more for me to do. If I am not contacted by tomorrow afternoon, I will be canceling my contract as at this point it is just wasting my money paying these last couple of MONTHS for a line I do not have/use.

Please contact me with a SOLUTION and a TIME/DATE when this issue will be resolved as I can not deal with this situation anymore.

My account is under - Helena Viljoen Account Number: I***