CN
Chael N

1 reviews | Active since Aug 2017

02 Dec 2020, 08:37

Vodacom Fiber is pathetic! AVOID AT ALL COST!!!!

You will be frustrated and sadly disappointed if you go with Vodacom Fiber. I order the Vodacom fiber package from Vdoacom. They promised a 100GIG 4G USB ****le to use until they install the fiber. The 4G ****le arrived and the sim is not activated I called in and they said it will takes 3 days to activate. Its still not working, since then they installed the fiber. The 4G ****le was deactivated without even working!!! 5 days later and the fiber is still not working. After many calls to their fiber "support line", nothing works. They opened a ticket and closed it, still no fiber. Now they opened another ticket claiming it will take another 2 days. The support line cant activate the service, it needs to go to someone in the back office, which you cant talk to. All they do is log support tickets. You will get no 4G service and you might wait a week if you lucky to get fiber.

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2020, 09:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CN
Chael N's update06 Dec 2020, 13:30
Reviewer Update
What contact and by when? LOL. 4 days later and no one has made contact yet!!! Your social media response Center is as pathetic as your fiber activation center!!! STOP WAISTING MY TIME!!!!!!!!!!!