CK
Charlie K

1 reviews | Active since Apr 2020

02 May 2020, 19:09

Vodacom Fiber is not worth it

SO200324 - 990845

April 20th. I got a call from Dean who apparently mans the website complaints. Spoke to him at 10:53am. Said he would call back....guess what, he didn’t.

So now the story has changed. They keep pushing me from pillar to post. The Fiber to the Home says, I have to speak to Fiber to the Business.

Fiber to the Business says they have no idea what is going on coz I have to go back to Fiber to the home. In any case, I am still waiting for them to install my Fiber but I guess since they can’t make up their minds as to what to sell me, I get no Fiber.

All I wanted was Fiber. Internally, if there is a difference between fiber to the home and fiber to the business....I really don’t care. All I wanted was Fiber.

Wanted to say how disgusted I am with Vodacom. They need to stop advertising their Fiber services coz that’s false advertising and lying to clients.

But then again, I think they have enough clients and no longer want any more clients.

Vodacom, Please DONT call me. I already know what manure story you will tell me and I have had enough of all the stories and excuses.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2020, 16:39
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team