Vodacom Fiber is an absolute joke of a service.

Vodacom Fiber is an absolute joke of a service.

This is hands down one of the worst companies I have ever dealt with. The fiber connection is unstable, slow, and constantly offline. You pay premium prices and get garbage service in return. When the line goes down (which happens regularly), Vodacom might as well not exist.

Customer support is completely useless. You sit on hold forever, get bounced between departments, log tickets that go nowhere, and deal with agents who clearly don’t care and don’t understand the problem. No callbacks. No updates. No resolution. Just empty apologies and scripted nonsense.

Technicians either don’t pitch up, arrive days late, or pretend the issue is “resolved” when absolutely nothing has changed. Vodacom has no urgency, no accountability, and zero respect for customers who rely on the internet to work or study.

Billing works perfectly though — they are VERY efficient at taking your money for a service they cannot deliver. Cancelling or getting proper help feels deliberately difficult, like they are hoping you’ll just give up out of exhaustion.

Vodacom Fiber is unreliable, unprofessional, and embarrassing for a company of this size. If you value your sanity, your time, or your job — DO NOT SIGN UP WITH VODACOM FIBER. This service is a **** disguised as a premium product.

I wish i could give it Negative STARS