Vodacom fiber is an absolute bust!!

We have been trying for the last month now to successfully sign a fibre contract with vodacom richards bay. It's been an uphill battle to nowhere. We initially app**** at the store and were told it has to go through an electronic process, they sent an application. After no response about installation days later , we enquiry at the manger of vodacom Richard's bay he told us "he doesnt know how the process works and we should come back when the person who initially helped us is here , so we call the help centre were told the was no submission and the store should do a paper application. Alas we go back to store, they then do a paper submission, of which we were asked by email to approve we did. But a weeks later no response still, they store operators are lost and confused. And the call centre still cant find our application after holding for 30min where told to phone another number for help. Seriously you are an internet service provider, how hard is it to get service. How does Richard's bay vodacom not know what to do, when they are posters all of town about their fibre deals. The lack of efficient and effectiveness is frustrating .