1 reviews | Active since Jun 2017

07 Jul 2018, 16:54

Vodacom Fiber is Abusolutly Useless.

It is funny how I always have to resort to hellopeter before Vodacom fibre delivers any service.

I told the person who called me last time to send me a cancelation quote for my fiber. I never signed anything nor did I tell them to go ahead and cancel my subscription.

I phoned the customer care line on the 7/7/2018 (a Saturday) to find out why my internet was offline. They told me that my account was suspended. He then also told me that the people who work with the accounts only work from Monday to Friday., but the suspended my account on a Saturday.

This would be the 3rd time complaining about Vodacom fiber. I am unfortunately stuck using it in my estate or I would have cut ties within the first week.

At this time I have not one positive thing to say about Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply07 Jul 2018, 22:44
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 07:19
Official

Dear Mauritz

We apologise for the inconvenience caused in this regard.

Please be advised we have escalated this matter to the Fibre Support team for assistance and feedback.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jul 2018, 07:20
Official

Dear Mauritz

We apologise for the inconvenience caused in this regard.

Please be advised we have escalated this matter to the Fibre Support team for assistance and feedback.

Regards,

Vodacom Consumer Website Team