MK
Mendy K
1 reviews | Active since Jun 2020
14 Sept 2020, 09:44
Vodacom fiber is a **** - *****!
*****!
Firstly, imagine calling their fiber call center agents and getting a different instruction every single time you follow up... Not only that, each time you update the new call center agent of what the previous one said, they have no cooking clue and aren’t able to pick up and expedite the process. That is another level of incompetence and you can imagine my frustration. To top it off they **** and said they’ll fast track my fiber installation sales order only to log it as complete to “shut me up”. Can you imagine the level of *********-ness?? For such a big brand? Whatever you do, do not get fiber with Vodacom
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Replies (1)Vodacom's replyOfficial
14 Sept 2020, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2020, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
