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deonm D

1 reviews | Active since Jan 2017

10 Nov 2019, 17:46

Vodacom Fiber is a must if you want to experience why MTN is the better network

After weeks of poor fiber connectivity I finally accepted my fate and held on to the 081904 call till someone actually answered. As they could not resolve the slow internet speed they gave me a ref and assured me that it will be handed over to the engineers. 3 weeks later and still no response and pathetic experience. Apparently they no longer have any engineers left in Vodacom

0
Replies (3)
Vodacom
Vodacom's reply11 Nov 2019, 08:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Nov 2019, 08:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Nov 2019, 10:51
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.