OM
Onnica M
1 reviews | Active since Oct 2012
01 Sept 2020, 17:01
Vodacom fiber is a disaster.
Vodacom is a complete and utter no nonsense company. Our fiber/WIFI has been down since Thursday. If I don’t call to follow up on the call logged no one calls. They promise to call but nothing. I honestly can’t wait to cancel this WiFi. We’ve been without WiFi for 6 days now. Customer care consultants are rude. Not helpful at all. This has become a reoccurrence with vodacom. Since we’ve the WiFi and fiber it’s just been a mess. I’m still waiting. I also resorted to social media, twitter and Instagram and still nothing. Disgusting.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Sept 2020, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OM
Onnica M's updateReviewer Update
02 Sept 2020, 18:19All I’ve received is what I would call a courtesy call. Nothing else. 7 days and counting. I’m so glad so many other people I’ve spoken to have had it with vodacom.
OM
Onnica M's update02 Sept 2020, 18:19
Reviewer Update
All I’ve received is what I would call a courtesy call. Nothing else. 7 days and counting. I’m so glad so many other people I’ve spoken to have had it with vodacom.
OM
Onnica M's updateReviewer Update
04 Sept 2020, 06:48I’d like to please cancel my vodacom fiber, and get refunded the money taken from account. I’ve still recieved no help nor gotten a call from vodacom.
Thank you
Thank you
OM
Onnica M's update04 Sept 2020, 06:48
Reviewer Update
I’d like to please cancel my vodacom fiber, and get refunded the money taken from account. I’ve still recieved no help nor gotten a call from vodacom.
Thank you
Thank you