Vodacom fiber internet issue

My Vodacom fibre internet is for a while and have reported it on the 15th of April 2021. The service request number I got is SR***. I have been calling Vodacom Fibre on a daily basis (± 3 hours in total) and everytime I receive promises that my internet will be up and running within a few hours which was never the case. I have only received empty promises so far from Vodacom Fibre. I have phoned Vodacom Fibre again today just to be informed that my service request (SR***) has been closed by the technician and a new service request number was assigned to my internet problem (SR***). The technician who was assigned to SR*** allegedly spoke to me on the 22nd of April 2021 where he/she said that I confirmed the internet is up an running. This was not the truth because I would for sure not spend almost 3 hours of my time complaining about something that is supposedly working. This is becoming really frustrating as I pay a lot of money for my fibre internet which I cannot use.

Please assign a Technician to the service request that will stick to his/her word and provide feedback when they promise to do so. I will for sure not recommend Vodacom Fibre to anyone just because of the poor service I've received so far with regards to resolving the internet issue I have.