Vodacom Fiber Installation incomplete 4-5months and counting.

I Recieved my package with the router on the 24th AUGUST 2021 to this date I have NO INTERNET the ONT BOX was and is still NOT INSTALLED. I even tried contacting Metro Fiber directly as they were contracted to do the installation. What really upset me was after going back and forth for the last 4-5months with vodacom back n forth even after a video call to identify and confirm that the ONT Was not INSTALLED. Today's email reads ONT INSTALLATION COMPLETE when I haven't even received a phone call with feed back as to when this issue will be resolved. Perhaps vodacom doesn't value their customers as they odd to. I do not know who to contact or what to do but the next step if I don't get feed back and a resolution within 3 working days will be to cancel and move to another network and funny enough their are so many Fiber network providers.