Vodacom fiber installation delay

I app**** for Home fiber via Vodacom in February 2018. I received confirmation in March 2018 that my application was approved. After nothing happened I called the fiber call center to query the status of my installation. My query was escalated several times after several calls but still nothing happened. Eventually I received an email that my installation was complete without anything being done. I called again and a new SO was created. I called several times again and my case was escalated again. I received another complete email without nothing being done. Even spoke to the Vumatel technician doing installations. He contacted his office. They called me informing me that they are awaiting authorization from Vodacom to do the box installation at my house. I am still waiting for Vodacom to get back to me.