Vodacom Fiber installation

I ordered uncapped 200/200mb fiber from Vodacom on the 25th of January and it was approved the following day, and the router was delivered the day after, on the email, I was advised that the installation will take 2 - 3 weeks and Metrofiber will be responsible, I had no communication from either Vodacom or Metrofiber, I called Vodacom after 2 weeks to check on the status of the installation, to my surprise, I was told that Metrofiber has indicated on the system that there don't have fiber coverage in my area.

The funny part is the coverage map in my area shows that it's only serviced by Metrofiber, a Vodacom consultant told me that they will log a call and I will get some form of communication within 72hrs, but no one contacted me, I called 5 days after and another consultant told me that there is nothing they can do, and only the installers can provide feedback and I must wait for feedback from the installers.

I called again yesterday on the 17th and another consultant told me that they will escalate a query to Metrofiber and that there is no query logged on the system,