EF
Este F
1 reviews | Active since Apr 2012
21 Sept 2020, 12:02
Vodacom Fiber Installation
I don't even think they are worthy of a 1 star rating. I have requested a relocation of my fiber on 28 August 2020. To date I am still not connected at the new address. After countless follow ups and frustrating calls I am still not any closer of being set up and this after being forced to sign another 24 month contract in order to get the fiber installed. Once again I am disappointed in Vodacom and have finally learnt my lesson.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Sept 2020, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2020, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EF
Este F's updateReviewer Update
13 Oct 2020, 10:39No one was in contact with me. Now I have been charged for a month that I had no fiber and also extra charges that was not even agreed upon when I entered into the contract. After I contacted Vodacom once again a refund request has been done but I have received no feedback. The Reference is SR***. I am still very disappointed and upset with Vodacom and after this contract is done I will be moving to another service provider. I have never had so many hassles in my life!
EF
Este F's update13 Oct 2020, 10:39
Reviewer Update
No one was in contact with me. Now I have been charged for a month that I had no fiber and also extra charges that was not even agreed upon when I entered into the contract. After I contacted Vodacom once again a refund request has been done but I have received no feedback. The Reference is SR***. I am still very disappointed and upset with Vodacom and after this contract is done I will be moving to another service provider. I have never had so many hassles in my life!