GH
Giulie H
1 reviews | Active since Feb 2021
25 Feb 2021, 09:11
Vodacom Fiber Installation
We app**** for fiber to be installed at our house. Wrong configurations has been done and been contacting them daily with no luck. We have been waiting for 7days and STILL no word from them. Every time you phone the agent will tell you " Sorry but we cant see any mails or faults logged on our side, but I will log one quick" Phone the next day the same story. It is ridiculous!! Even when you give them the SR number!!!!
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Vodacom's replyOfficial
25 Feb 2021, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GH
Giulie H's updateReviewer Update
26 Feb 2021, 11:03You are pathetic!!!! Still no action. Cant even give me management's contact details. And the best part of all not even customer care knows what to do!!!!!!
GH
Giulie H's update26 Feb 2021, 11:03
Reviewer Update
You are pathetic!!!! Still no action. Cant even give me management's contact details. And the best part of all not even customer care knows what to do!!!!!!