jM
johannes M
1 reviews | Active since Sept 2013
12 Nov 2021, 20:36
Vodacom fiber infrastructure problems
They are my fiber infrastructure. Got an installation after 32 days. In the 3 days that i have fiber my connection is only on for 6 hours. Its still offline.
If you can choose a different provider please do so dont use vodacom they are useless. Its been 2 days that a technician is woring on the same problem. They employ *********** people that doesnt even know what N+ is and they are fiber technicians.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Nov 2021, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Nov 2021, 10:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Nov 2021, 10:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,