JJ
Jurgens J
1 reviews | Active since Aug 2014
12 May 2020, 14:20
Vodacom Fiber Incompetence
Vodacom with their installers, a bunch op *********** idiots, well the Sales and installers in Secunda area. Ordered the fiber beginning March as its available where I stay according to their online survey. Today is the 12 May and they still cannot give me a clear answer with regards to when they would be completing the installation. But why should they care as i'm running their expensive LTE and topping up every other week. I cancelled as I've been phoning them 2 to 3 times a week about this.
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Replies (2)
Vodacom's replyOfficial
12 May 2020, 16:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2020, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Jurgens J's updateReviewer Update
25 May 2020, 07:50 This is their reply, useless.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have cancelled both the Fibre and Interim Solutions.
Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have cancelled both the Fibre and Interim Solutions.
Regards Consumer Website Team
JJ
Jurgens J's update25 May 2020, 07:50
Reviewer Update
This is their reply, useless.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have cancelled both the Fibre and Interim Solutions.
Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have cancelled both the Fibre and Interim Solutions.
Regards Consumer Website Team