Vodacom Fiber Horror

In July 2019, we signed with Vodacom for fiber. We requested that it be cancelled on 13 December 2019. We discovered on 23 December 2019 that it had not been as per our instruction. We then lodged a request for it to be done, and were told it takes 72 working hours. To date this has not been actioned and again we are being pushed from pillar to post. I cannot speak to the retention manager as they do not speak to customers. They also DO NOT work! I do not care for the Vodacom processes, this is not my issue as a customer. So I am sitting with and additional bill of R950.00 for my current internet service provider and I will only be able to cancel the contract once Vodacom has gotten off their hands and done their work. This means Vodacom if you have not already worked it out, that I will be carrying 2 sets of fees because of your abhorrent service. You are prejudicing my business by your inefficiencies which you call processes.