Vodacom fiber horrible and deceptive service

So I decided to cancel my Vodacom fiber contract and move to a different ISP, little did I know how *********** and pathetic the service could be.

I had intentionally cancelled at the beginning of the month so there would be no issue with the transfer of the line to the new ISP. Recieved a confirmation email on 14 July, stating all services will be cancelled by 31 July. Come 31 July I had no internet services as said, however, the new ISP could not get the line transferred. I then decided to contact the infrastructure owner (TT connect) who tell me that they have not recieved a cancelation request from vodacom and will not cancel until they do. I then called Vodacom who found the consultant who had "cancelled" the service, who was adamant that it was sent through and that he would send it through again. I then called TT connect to find out if it was cancelled only to be told that the line will only be cancelled 04 September because they have a 30 day cancelation policy and only recieved the order on 04 August (the day I called vodacom).

I called Vodacom yet again to complain and get this sorted out only to get apologies and be told there is nothing that they can do.

They didn't offer any alternative. I had asked to be reconnected for the interim to be told that the order is closed.

So now I sit without internet for 1 month, whilst my partner and I both work from home and are likely to rack up data costs into thousands of Rands.

Absolutely horrible service from an awful provider. This is a strong recomendation to never use Vodacom fiber even as a last resort.