Vodacom Fiber help-desk useless

Placed my order for Vodacom Fiber in June, confirmation letter for installation on 13th June Installation took place on around 18th June 2018. the installation team - seemed unsure about how to connect the router- after 5 odd hours, it was installed and running, service running fine. now i want to connect my devises to WiFi - the admin user name and password given to me, do not work, i have called Vodacom fiber help-desk on the following days for assistance 2018-06-28 - was given a run around by a technician 2018/07-04 - after receiving an email saying installation complete - with different router provided to me - told the mac address was not matching, given the run around by the technician 2018/07/05 - asked for assistance again, given the run around by the technician as to the mac address being an issue 2018/07/08 - chased up my call - given a run around by a technician regarding mac adress 2018/07/10 - chased up my call as no follow up by vodacom - lady advises i should have received 2 devises when i only ever received one transfers the call to someone else, saying they will deliver the wifi router that was supposed to be installed inn the beginning. 2018/07/13 - spoke to the same lady, advised she is still waiting for a technician to do something about it, i have just not ever been given information from vodacom so far the service works, the customer service is nothing short of ridiculous, i am paying for something i am unable to make proper use of and no one at vodacom seem to give a damn, my advise, - never get a contract with these people - i will give my months notice end of this month and seek alternative service provider.