Vodacom Fiber has to be one of the most *********** companies I have dealt with

<div>About four weeks ago I contacted Vodacom Fiber to set up a router for my apartment. The Octotel fiber line is up and running and has been for the past 5 years. I contacted them and they confirmed that all was good. Vodacom Fiber assured me that they would have the router activated and operating within a week. A few days later the router was delivered. Thereafter there incompetence started. I telephoned the activation section and they stated it would be activated within 24 hours. 24 hours passed and then 48 and then 72. I realize that there may be problems and that is why I waited three days. I then phoned again, and was told oops sorry, it will be sorted immediately. Of course it wasn't. Three weeks later they are still making ludicrous excuse after excuse. A few days ago, when I exploded and telephoned their relevant department, I was asked again, to email pics of the serial number of the router, a pic of the front and back of the router, and a pic of everything else they could think of on the router as well as pics of the Octotel "box". This I did. They swore blind that it would be escalated and sorted immediately. I again telephoned today to ask what was happening, and was told that they were still investigating. Congratulations Vodacom Fiber you are have now reached the level of one of the most *********** companies I have ever dealt with, and believe me in South Africa, that is not easy.</div>