Vodacom fiber has ruined my trust in Vodacom

The worst service in over 8 years of dealing with Vodacom fiber. My fiber was down and a Vodacom consultant assured me it was an area outage. After a day I called my neighbors who is on the same infrastructure they said they haven't been offline...I called Vodacom again to make them aware and that's when the up and down running around started... with promises of calling me back to blaming Metrofiber saying the problem is on their side. After a whole lot of calls again I finally managed to get a back office consultant to book a ticket with Metrofiber as the assigned back office consultant has not gotten back to me. Then I took it on myself to call Metrofiber as I'm not getting anything from Vodacom. To which Metrofiber informs me with emailed proof that Vodacom cancelled my line with them on the 28th of Feb and they did actioned this on the 31st of March which is when I went offline. And then back to Vodacom with calls and emails and no response with promises that I would get called before the end of their business day that ends at 22h00 with no call... I have lost all faith in Vodacom caring for customers