Vodacom Fiber giving Vadacom a bad bad bad name

When it comes to Fiber, Vodacom really does everything bad. Bad service, Bad responses, Bad management, Bad feedback, Bad support, Bad EVERYTHING. This is the absolutely worst ISP I have ever had the privilege dealing with.

I went over my fair usage for the first time in a year and they throttle the uncapped line down to 2mb from 20mb. I then requested a cancellation. I phoned in asking what will they do to assist and also retain me as a customer. The response was pathetic and uneducated. It is two weeks since I asked for the cancellation and no response quote or communication.

Does this company know what they are doing? I am now trying to phone them for an update and possible withdraw my cancellation and as usual you hold on for 20 min and the call gets dropped. PATHETIC