Vodacom Fiber Frustrations

My experience in 2018 started up so well with Vodacom Fiber. Today I feel I am in a circle of frustration. I was told my line went down because of an outage in the area. 2 weeks later I am told the same thing with no fix time given. I then decided to call the underlining company Metro Fiber who Vodacom runs on, they sent a technician out the same day and said a cable was out and like magic I was restored in that day. This was the reason for ending my contract. I followed process have a 1 month notice and at the end 31 March my service ended, thinking I could move onto another provider I signed up and was only told that Vodacom has my "ONT" still. Never hearing of this word before I called Vodacom only to be thrown from pillar to post, being given different answers and people not understanding what to do next. First I am told they are not sure why this happened, they sent a mail, give it 24 hrs, 3 days later I am told the same thing, sending a email give it 48 hours, the last person says I need to log a ticket I should have said I want it released from the start and it will take 30 days. I didn't even know what an ONT is and it was not in any paperwork. Currently I don't know what to do but it's clear Vodacom service in the Fiber area has dropped tremendously and I will not sign up with them because of that ever again.