HP
Habiba P
1 reviews | Active since Mar 2014
17 Apr 2020, 09:34
Vodacom fiber free installation a lie
Pathetic service once again. I complained before where they took a month to install my fiber last year. Now that I want to cancel it prematurely they want me to pay for an installation which they advertise it’s free.
When I took out the contract it said free installation month to month and my service quote showed that the router is leased over a 12 month period.
So if I cancel before 12 month why am I paying for installation and router, When they advertise free installation
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Vodacom's replyOfficial
17 Apr 2020, 10:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Apr 2020, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team