Vodacom fiber fails to pay electricity bill causing my internet to go down.

Item: Vodacom
Rating: 1
Author: gfourie G

My Fiber in Milnerton Cape Town has been down for 18 hours now and according to the call center its because vodacom fiber have not paid their electricity bill!!!!

My office has closed due to the corona virus and I would like a full refund for the month on March. I have tried to use my Vodacom data from my phone, but this is also unreliable and expensive. Why should I have to pay for the same service twice ?!?

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Replies (1)

Vodacom's replyOfficial

19 Mar 2020, 13:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Mar 2020, 13:06

Official