Vodacom fiber
I have been experiencing problems with my Vodacom fiber for several days now. I contacted the service technical support team Saturday morning and I spoke to Noxolo who escalated my query. I had to call today again and I was advised that the escalation team does not work on the weekend. I am still without internet and it's clear that Vodacom does not care about us as customers.
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Vodacom's replyOfficial
02 Sept 2019, 17:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2019, 17:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team