VODACOM FIBER DYSFUNCTIONAL

I went online and signed a 12-month contract for a new Fiber Internet connection with Vodacom Fiber. South African Digital Villages made an incomplete, unsuccessful installation, 10 August 2018. No internet. SADV blamed Vodacom. I contacted Vodacom Fiber Call centre ********** , on several occasions:

10 August 2018 Vodacom Call Centre - Akhona Noji told me that my internet was working fine, (this was not the case). Akhona Noji did not give me an SR reference number.

17 August 2018 Vodacom Call Centre - A supervisor, William Nkawu, was very helpful. He called me back several times. After fault finding, it was discovered that my router MAC # was different to that Vodacom had ascribed to my service. This would have been corrected on the morning of,18 August 2018, by Vodacom. This was not done. No internet. Vodacom Reference number SR180 ********** 34

19 August 2018 Vodacom Call Centre, The operator spelt her name as Nomnjkelo? She was most apathetic. She refused to put me through to a supervisor. Her story changed several times. Unhelpful. She strung me along for a ride to no solution. She promised "JD" would call back sometime in the future, she could not give a date. Nothing yet.

It is difficult to communicate with Vodacom Fiber. Vodacom Fiber is not fixing the problem. Vodacom Fiber is charging me for a service I don't have. Vodacom refuses to provide any other contact details nor email addresses to lodge a further complaint or to help resolve the problem.

I have now exhausted all attempts to get a working internet service from Vodacom Fiber. My Vodacom Fiber Internet service has never worked since installation, 10 August 2018.

I hope that this public shaming of Vodacom will have some positive result. If not, Vodacom, please remove your router, Payback my money. I will be happy to move on to another reputable service provider.